Help Center & 100kaya FAQ

No. Each individual is only permitted to hold one account. Registering multiple accounts violates our Terms and Conditions and may result in all associated accounts being suspended. This is a standard policy to ensure fairness for all members and to prevent bonus abuse.

Log in to your account and go to the Profile Settings section. From there, you can update your name, email address, and phone number. Some details such as your full name and date of birth require additional verification to change for security purposes. Contact live chat support if you need help updating sensitive information.

KYC (Know Your Customer) is an identity verification process required before you make your first withdrawal. You will need to upload clear photos of the front and back of your MyKad, along with a selfie holding the card. The process is typically completed within 24 hours and only needs to be done once. It is a standard security measure to protect all members.

100kaya supports a variety of popular payment methods in Malaysia:

• FPX (Online Banking — Maybank, CIMB, RHB, Public Bank, and more)
• Touch 'n Go eWallet
• Boost eWallet
• GrabPay
• Direct bank transfer
• Visa and Mastercard credit/debit cards

All transactions are processed securely through an encrypted payment gateway.

Withdrawals via digital wallets such as Touch 'n Go and Boost are typically processed within 5 to 15 minutes. Direct bank transfers to local accounts take between 30 minutes and 3 hours. Withdrawals made before 10 PM are usually completed the same day. During peak hours, processing times may be slightly longer. KYC must be completed before your first withdrawal can be processed.

Yes, limits vary by payment method. In general, the minimum deposit starts from RM10 while the minimum withdrawal is RM30. Daily maximum withdrawal limits vary based on your account level and VIP tier — VIP members enjoy higher withdrawal limits. For exact limits on a specific payment method, check the Finance section in your account.

First, check the withdrawal status under the Transaction History section of your account. If the status shows "Approved" or "Processing" but the funds have not arrived, please contact our live chat support and provide your transaction reference number. Our finance team will investigate and give you an update within 30 minutes. Also make sure the bank details you entered are correct.

The welcome bonus is credited automatically once you make your first qualifying deposit. No special promo code is needed — our system detects your first deposit automatically. Make sure your account is verified via OTP and that your first deposit meets the minimum required amount to be eligible for the bonus.

The wagering requirement is the number of times you need to wager the bonus amount before it can be withdrawn. For example, a RM100 bonus with a 20x wagering requirement means you need to place bets totalling RM2,000 before the bonus can be converted to withdrawable cash. Wagering requirements vary by promotion type — please read the terms of each promotion carefully before claiming.

Yes, each bonus has a different validity period. Welcome bonuses typically have a 30-day window from the date credited, while weekly promotions may only be valid for 7 days. Unused bonuses after the expiry period will be automatically forfeited. Check the expiry date of each bonus in the Promotions section of your account to make sure you don't miss out.

100kaya offers an extensive range of games, including:

• Online Slots — Thousands of titles from world-leading providers with progressive jackpots
• Live Casino — Baccarat, Roulette, Blackjack, Dragon Tiger with real dealers
• Fish Shooting — Interactive games with high-end graphics and multiple stages
• Sports Betting — Football, badminton, tennis, esports, and more
• Lottery & Numbers — A variety of local number game options

Yes, all games at 100kaya are fully optimized for mobile devices. You can play directly through your smartphone's web browser, or download the 100kaya app available for iOS and Android. Our app offers a smoother experience with faster load times, push notifications, and biometric login support.

RTP (Return to Player) is the percentage of total wagered money expected to be returned to players over the long run. For example, a slot with 96% RTP means an average of RM96 is returned for every RM100 wagered. A higher RTP is generally better for players. At 100kaya, the RTP of every slot game is displayed in the game info so you can make informed choices.

Data security is our highest priority. All personal information and financial transactions are protected with 256-bit SSL encryption — the same technology used by banking institutions. Payment card details are not stored on our servers. We also use a 24-hour monitoring system to detect and prevent any suspicious activity in real time.

To enable 2FA, log in to your account and go to Settings → Security → Two-Factor Authentication. Choose whether to receive OTP codes via SMS or to use an authenticator app such as Google Authenticator. Follow the on-screen instructions to complete the setup. Once active, every new login will require additional verification through your phone.

If you suspect your account has been compromised, take the following steps immediately: (1) Change your password using the "Forgot Password" function, (2) Review your login history and transaction records in your account, (3) Contact our live chat support immediately and report the incident. Our security team will investigate, suspend any suspicious activity, and help you recover your account within 24 hours.

100kaya provides several tools to encourage responsible gaming:

• Deposit Limit — Set daily, weekly, or monthly limits
• Loss Limit — Limit the amount you can lose within a given period
• Self-Break — Suspend your account for a set period
• Self-Exclusion — Permanently close your account if needed

All these tools are accessible through the Responsible Gaming section in your account settings.

If you or someone you know is affected by problem gambling, please seek professional help. In Malaysia, you can call Talian Kasih (15999) or reach out to a counselling service. 100kaya can also help you activate self-exclusion or set play limits — contact our support team for further guidance. You don't have to face this alone. For more information, visit the Responsible Gaming us.